Return Policy

Return Policy - US Domestic

At Rubyloo, we appreciate every customer and their dog(s). We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed, unaltered item(s) for a refund or exchange within 14 days of the delivery date.

The following guidelines apply:

  • Returns are accepted within 14 days of receipt.
  • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
  • Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped.
  • Refunds must be processed to the original form of payment or store credit (if applicable).
  • If your item is damaged or defective please email for a prepaid return label.
    • Please include your order number and pictures detailing the damages or defects of your item(s) and the packaging it arrived in to expedite this process.
    • Rubyloo reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
  • Once your return is received, please allow 10 to 14 business days for processing.
  • Send Merchandise returns to: Rubyloo returns, 226 Calle Manzanita, Santa Barbara, CA  93105