LIfetime Guarantee

At Rubyloo, we believe in the quality and durability of our products. That's why we offer a Lifetime Guarantee on all our products for dog owners and their dogs. Your satisfaction is our top priority, and we are committed to ensuring you and your pups are happy with your purchase.

Guarantee Details

If you are not completely satisfied with your purchase, or if the product fails to perform as expected at any time during its life, we will take care of it. This includes:

  • Defects in Material or Workmanship: If there are any issues with the materials or craftsmanship, we will repair or replace the product.
  • Satisfaction Guarantee: If you are not satisfied with the performance of the product, we will work with you to find a solution, including offering a replacement or a refund.


Our Lifetime Guarantee does not cover:

  • Normal wear and tear
  • Damage caused by misuse, neglect, accidents, or unauthorized alterations
  • Cosmetic damage that does not affect the functionality of the product

How to Make a Claim

If you need to make a claim under our Lifetime Guarantee, please follow these steps:

  • Contact Us: Get in touch with our customer service team at with your proof of purchase and a description of the issue.
  • Review: Our team will review your claim and may request additional information or photos to better understand the problem.
  • Resolution: We will work with you to resolve the issue, which may include repairing or replacing the product, or providing a refund if a suitable resolution cannot be found.

Return Shipping

If we require the product to be returned to us, we will issue a prepaid shipping label. We will cover the cost of shipping the repaired or replacement product back to you.

Contact Information

For any questions or to start a guarantee claim, please contact us at:

  • Email:
  • Phone: 1-805-871-4311

 Thank you for choosing Rubyloo. We are a small woman-owned business based in California and quality and customer service are our top priorities.